Privacy Policy

1. Introduction

Dijam Limited ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This policy explains how we collect, use, and safeguard your personal data when you visit our website or engage our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following information:

• Contact Information: Your name, email address, phone number, and company details when you contact us or request our services.
• Technical Information: IP address, browser type, device details, and usage data collected through cookies and analytics.
• Project Information: Details you provide about your project requirements, business needs, and technical goals.
• Payment Information: When relevant (for example, when processing invoices or contracts).

We do not intentionally collect sensitive ("special category") data.

3. How We Use Your Information and Legal Basis

We process personal data under the following lawful bases under Article 6 UK GDPR:

You can withdraw your consent to marketing at any time by contacting us at hello@dijam.co.uk.

4. Cookies and Analytics

We use cookies to improve your browsing experience and understand how visitors use our site.

• Analytics: We use Google Analytics 4 to collect anonymised usage data such as page views and navigation patterns.
• Consent: Non-essential cookies are used only with your consent. You can manage preferences via our cookie banner or browser settings.
• Personal Data: Analytics cookies do not store personally identifiable information.

For more details, see our Cookie Policy.

5. Data Sharing and Disclosure

We do not sell your personal information.

We may share data with:

• Service Providers who assist us with hosting, analytics, email delivery, and project management, all bound by data-processing agreements and acting only on our instructions.
• Legal Authorities where required by law or to protect our rights.
• Business Transfers in the event of a merger, acquisition, or asset sale.

6. Data Security

We use appropriate technical and organisational measures to protect your information, including encryption, firewalls, access controls, and regular security reviews.

No internet transmission is completely secure, but we strive to maintain a high level of protection.

7. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure ("right to be forgotten")
• Object to processing based on legitimate interests or direct marketing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at hello@dijam.co.uk.
We may ask for identity verification before responding.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
www.ico.org.uk

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal and accounting obligations.

Typical retention periods:

• Project and invoice records, up to 7 years (for tax and audit requirements)
• General enquiries, up to 2 years after final contact unless you become a client

9. International Transfers

Your information may be transferred to and processed in countries outside the UK (for example, by cloud providers or analytics services).

Where this occurs, we ensure appropriate safeguards such as the UK International Data Transfer Addendum (IDTA) or other approved mechanisms are in place to protect your data.

10. Children's Privacy

Our website and services are not directed at individuals under 16, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements.

Updates will appear on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this policy or your data rights, please contact: